Frequently Asked Questions About Visiting Our Branch Lobbies

1. What precautions does GSB have in place?

To maintain the health and safety of our employees and customers we are observing the following COVID safety protocols. Questions? Call our Resource Team at (207) 221-8432.

    • Require employees to wear face coverings regardless of vaccination status. Face coverings are strongly encouraged for customers.
    • Have PPE and hand sanitizer available for use
    • Utilize germ shields at teller stations and customer service desks
    • Direct traffic to ensure social distancing
    • Continue increased cleaning of high touch areas

2. Do I need to wear a mask when entering the bank lobby?

Face coverings are strongly encouraged for customers. Masks are required in the Portland branches as of 1/4/22 per City of Portland mandate. Employees are required to wear a face covering inside Bank offices.

3. Will I have to remove my face mask for identification purposes?

For account security, our employees may ask you to lower your face mask in order to properly identify you when completing a transaction.

4. What if I have symptoms of COVID?

If you are experiencing any symptoms such as a cough, fever, or shortness of breath, please call the branch and we’ll find another way to provide assistance.

5. What if there is a spike in COVID-19 cases in southern Maine?

To ensure the health and safety of our customers and employees, all branch lobbies will be temporarily closed and available by appointment only beginning Monday, December 27. We hope this temporary change in service helps reduce COVID-19 transmission levels in the community during the holiday season. As always, our decisions are made strictly with the best interests of the local community in mind. We are monitoring conditions daily. When conditions change, we will adjust our plan accordingly. Thank you for your patience and understanding.

6. Have your hours changed?

See our Locations & Hours page for up-to-date information. Drive-ups and video tellers will continue to be open during normal business hours. Schedule an appointment online, or call us for in-branch assistance. Sign-up to receive text updates for COVID and weather-related closings by completing this short form.