You decided to brave the Black Friday crowds. You’ve been waiting in line at for hours to purchase a must have video game for your son, finally make it to the checkout counter, swipe your card, and the transaction is declined. GASP! What!? I don’t understand. A phone call to your card issuer reveals that your information has been stolen, and your account has been maxed out. You recall a strange phone conversation the week before with someone claiming to be from your bank. You were asked to confirm your SSN and your account number. And you did. Because it was your “bank”, and you trusted them…
We hear stories like this all too often. And we can’t stress enough the importance of NEVER providing full account information or your full SSN over the phone. Never. Ever.
WHAT MAY HELP YOU REST A LITTLE EASIER…
At Gorham Savings Bank, we use a third party fraud monitoring service that watches activity on your card(s) 24/7. Representatives may try to contact you to confirm transactions, so it’s important to make sure we have your current phone number(s) on file.
Some calls from the fraud monitoring service are automated and will ask you to provide information to verify your identity, but they will NEVER ask you to provide your full card number, full account number or full SSN.
If you are planning on travelling over the holidays, it’s a good idea to let the bank know. Although this will make it less likely that a transaction from outside your local area will be inadvertently blocked, it’s always a good idea to have a second form of payment available, if possible.
WHAT YOU CAN DO TO HELP AVOID STORIES LIKE THE ONE ABOVE?
While the fraud monitoring system does a great job of detecting possible fraud, we recommend that you monitor your account activity as often as possible, using tools like Online Banking, Mobile Banking and account alerts. You should also notify us as soon as possible if fraudulent activity is detected by calling (207) 839-4796.
If your card is lost or stolen, or if you detect fraud after hours, you can close your card by calling the following numbers:
- ATM/Debit Cards 1-800-500-1044
- Credit Cards 1-800-883-0131